Introduction

Meratix LLC (“we,” “us,” or “our”) strives to deliver exceptional digital marketing services tailored to your goals. This Refund Policy outlines the terms under which refunds may be granted for our services. By engaging with us, you agree to adhere to these terms.

Refund Eligibility

    • Digital Services (SEO, SEM, Social Media, etc.):
      Refunds are considered only if services fail to meet the agreed-upon scope outlined in your contract. Requests must be submitted within 14 days of service delivery.

    • Retainer Agreements:
      Partial refunds for unused portions of a retainer may be granted if cancellation is requested within 5 business days of the billing cycle.

    • Non-Refundable Fees:
      Setup fees, third-party ad spend, and custom content creation (e.g., blogs, videos) are non-refundable once work has commenced.

How to Request a Refund

    1. Email support@meratix.com with “Refund Request” in the subject line.

    1. Include your contract details, service dates, and a clear explanation of the issue.

    1. We will review your request within 7 business days and notify you of our decision.

Processing Time

Approved refunds will be processed within 14 business days and credited to your original payment method. Transaction fees or currency conversion costs may apply.

Exceptions

No refunds will be issued for:

    • Services rendered as per the agreed contract.

    • Delays caused by third-party platforms (e.g., Google, Meta).

    • Campaigns paused or altered due to client-provided incomplete/misleading information.

Policy Updates

We reserve the right to modify this policy. Changes become effective immediately upon posting on our website.

Contact Us

For refund-related inquiries, contact:
Meratix LLC
Email: contact@meratix.com
Phone: +1 307 310 7471